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Contact us.

How can we help?

Contact Us

Check `n Go
P.O. Box 14283
Cincinnati, OH 45250

Feedback Hotline
888-372-9329

Retail Support
800-561-2274

 

person on couch using phone

Check `n Go
P.O. Box 14283
Cincinnati, OH 45250

Feedback Hotline
888-372-9329

Retail Support
800-561-2274

Questions or Concerns?

Do you have questions about your application or loan? Want to find out more about refinancing? Need to update your account information? Log into your Pocket360™ account today.

You can also contact our Customer Service team by choosing one of the options below, or take a look through our FAQ section to see if your question has already been answered.

  • Loan & Application Questions
  • Feedback
    & Complaints
  • Fraud Concerns

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ALERT: To protect your privacy, we recommend you do not include personally identifiable information (PII), such as Social Security Number, Date of Birth, Bank Account number, Driver’s License number, etc. in your statement.

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Do you have any idea who may have used your information without your consent?

Feedback Information

ALERT: To protect your privacy, we recommend you redact, or black out, personally identifiable information (PII), such as Social Security Number, Date of Birth, Bank Account number, Driver’s License number, etc., in documents uploaded or text entered on this site.

Check ‘n Go reports credit information to two major credit bureau agencies at the end of each month. Although we submit the information to the bureaus at the end of the month, the bureaus have 30 days from the receipt of our data to update a consumer’s credit report. We report credit data to Experian and TransUnion. The contact information for each is as follows:

Experian
(888) 397-3742
https://www.experian.com

TransUnion
(800) 916-8800
https://www.transunion.com

Direct credit disputes must relate to the following: (1) your liability for a credit account or other debt with Check ‘n Go; (2) the terms of an account or other debt with Check ‘n Go; (3) your performance or other conduct concerning an account or other relationship with Check ‘n Go; or (4) any other information contained in your report for an account or other relationship with the Check ‘n Go that bears on the consumer's creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living. Check ‘n Go will investigate if you, the consumer, submit your dispute on this page or in writing to Check ‘n Go, ATTN: Credit Disputes, 7755 Montgomery Road, Suite 400, Cincinnati, OH 45236. In order for us to properly process your dispute, you must (1) identify the account in dispute, (2) identify the specific information being disputed, (3) provide an explanation of the basis for the dispute, and (4) provide all supporting documentation required by us to substantiate the basis of the dispute. In order for your rights to be properly protected under the Fair Credit Reporting Act 15 U.S.C. 1681, we recommend that you submit a dispute directly to the Credit Bureaus, Experian, Transunion, etc.

Commonly Asked Questions