We’re in
this together.

Committed to serving
you through COVID-19.

We’re in this together.

Committed to serving
you through COVID-19.

A letter from our CEO, Doug Clark.

A letter from our CEO,
Doug Clark.

1

Dear Valued Customers,

We are closely monitoring updates regarding the Novel Coronavirus (COVID-19) and evaluating what precautions to take for the safety and well-being of our customers and employees. As part of this proactive response, we are launching a dedicated webpage with information and resources to aide our customers as we navigate these challenging days. My thoughts and prayers are with all of you. Though these are uncertain times, please know that at Check `n Go, we are committed to serving our customers and communities, and I would like to take this time to share some of the things we are doing to keep our customers and employees safe and connected.

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Serving our Customers

We’re here for you. As states allow, we will continue to serve customers in our retail locations throughout the nation. For the safety of our customers and employees we have increased the frequency of cleaning and sanitation efforts in our stores. Many stores are limiting the number of customers allowed inside at one time to support social distancing while still being there to meet your needs throughout this crisis. Before visiting your local Check `n Go, please call to ensure that your store is open and operating with normal business hours.

If you currently have a loan with us, we have waived all fees for you to make a payment using our automated phone system. You can also call your store to make a no-fee payment, or login to our new online account management tool, Pocket360™.*

We hope current customers will connect with us through Pocket360 which will provide you with access to new options and features, as we respond to the difficulties we’re currently facing. We also plan to share information and resources online and hope that you connect with us through Facebook.

Supporting our Employees

We value our employees, which is why those who are able to work from home, are currently doing so. We appreciate the employees still working in our retail stores to make sure we are there to serve our customers. For those employees, we are following all recommended government health guidance to ensure their safety.

I am inspired by the amount of good I have seen in our communities and the nation as we come together to fight this pandemic. Check `n Go is dedicated to supporting our customers, our employees and our communities during this unprecedented time. Please stay safe and know that we’re here to help.

Sincerely,

Doug Clark
CEO, Check `n Go

Questions?

Are Check `n Go stores still open?

As states allow, we will continue to serve customers in our retail locations throughout the nation. Before visiting your local Check `n Go, please call to ensure that your store is open and operating with normal business hours.

What precautions are being taken in stores?

For the safety of our customers and employees we have increased the frequency of cleaning and sanitation efforts in our stores. Many stores are limiting the number of customers allowed inside at one time to support social distancing while still being there to meet your needs throughout this crisis.

What options are available during this time?

If you currently have a loan with us, we have waived all fees for you to make a payment using our automated phone system by calling 1-833-201-5695. You can also call your store to make a no-fee payment, or login to our new online account management tool, Pocket360™.*

Protect yourselves.

The CDC recommends you take the following steps to help protect yourself. For more COVID-19 information, please visit www.cdc.gov.

We’d love to hear from you.

We’re continuing to look for ways to help our customers and communities during this time.

Could you take a quick survey?

Your feed back is greatly appreciated.

Stay connected.

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Check out our Finance 101 blog for helpful content on saving money and living your best life.

As we find our way through these difficult times, Check `n Go is committed to being there for our customers. The safety of our customers and employees is our top priority which is why we’re doing what we can to make things more convenient. We’re here to help – so you can keep moving forward.