Sometimes, just taking the first courageous step to ask for help is all it takes to make a positive change. Just read this story from Erika Sackett, a Check `n Go associate, who is never afraid to go the extra mile for her customers.
“Our story begins with a customer calling around to different loan places inquiring about obtaining a loan,” Erika says. “She kept saying she had never done anything like this before, and was very unsure. We set an appointment for her to come in.”
The customer came into Erika’s store that day and applied for a loan. “She just kept saying she needed the money to help with some payments but wouldn’t go into the specifics.”
When the customer called her fiancé to let him know she was approved for the loan, he disapproved. He wanted her to leave the store without the loan. “We both sat there for a second in silence, and I could tell she felt awkward and embarrassed. I told her I understood, and I wouldn’t want anyone uncomfortable taking a loan if they weren’t 100% sure we could help them out.”
That’s when the customer opened up about her situation, explaining that the loan was to help her break her lease so that she and her fiancé could move in together. “Now I could help her!” Erika says, enthusiastically. “With pen and paper in hand, I was able to show her the difference between the current rent her fiancé was paying and the monthly bill.”
Once the customer was able to see how much money she and her fiancé would save by cutting down their living expenses to one rent payment a month, she realized that her loan payments would actually be less than their current rent payments. “Now, better prepared, she called her fiancé back and went over everything with him,” Erika remembers. “She got off the phone smiling, clearly excited. She took out $1305 on a six-month term with half on a check, and half on a prepaid NetSpend card.”
Erika was happy because she had made a positive difference in someone’s life. And, thanks to Check `n Go, this couple was able to cut their rent and move their love story forward.