Our store in Lompoc, CA recalls a customer that really touched them. Mike* came into the store because he needed money to help family members that had been hospitalized after a motorcycle accident. He was approved for The Choice Loan and said that the funds were going to help tremendously to cover the medical costs needed for his family. Store manager, Caitlin, says, “I’m happy to know that our products not only offered him help in their time of need, but also allows him to pass on the benefits to help others.”
The team in Lompoc says that, “The best part of our job is being able to help customers like this who may not have anywhere else to turn.” The team has fun while working hard and enjoys creating personal relationships with their customers. A typical day consists of not just processing loans, but assisting customers and taking the time to listen to their situation to find the financial solution that best fits their individual needs.
Another time that stood out to the team was when a couple came to the store together hoping to take out two individual payday loans. The couple had a large amount of medical bills that had destroyed their once perfect credit score and they had nowhere else to turn. The store listened to the couple’s needs and suggested The Choice Loan to allow them to manage their debt over a period of time that worked for them. And an added bonus for them was that Check `n Go reports monthly to Experian with The Choice Loan.
Caitlin says that, “Our friendly and courteous service differentiates us from our competitors and brings our customers back.” Their customers often thank them for being professional and friendly.
We thank the Lompac team for their friendly service and dedication to helping Check `n Go customers.
*Name has been changed to protect customer’s privacy.