Some people have a special talent for helping others. Kim, who works at the Check `n Go in San Bernadino, CA is one of those people.
Kim joined the Check `n Go team a little over a year ago. “Everday is different, which is something I love about my job,” Kim says about one of the reasons she loves working at Check `n Go.
As a customer service representative, Kim enjoys meeting new customers, which she sees a lot of at the San Bernadino location. “I love meeting all of our new customers and building relationships with them,” she says.
Kim is a self-described “people person” and loves to see how her customers’ days are going and how she can help them.
Why are Check `n Go customers so loyal? “The customer service we offer goes above and beyond,” she explains. “We always try to show them how much we care.”
Kim loves to witness how Check `n Go products help our customers. “I love to see how excited my customers get when the worry disappears from their faces after they’ve been approved,” she says.
Kim gets a lot of personal satisfaction from helping Check `n Go customers. She likes to share one customer story in particular. A new customer came into the store because she wanted to help her granddaughter with college expenses. Kim explained to her that she may qualify for the Choice Loan Product.
“She was so nervous and started crying when I told her she was approved,” she recalls. “The customer told me she could now pay to decorate her granddaughter’s dorm room and throw her a graduation party.”
This woman’s story is exceptional, but for Kim it’s just another example of why she loves working at Check `n Go. “I love seeing how I can help people every day,” she says. “Check `n Go’s customer service is what keeps our associates and customers coming back.”