Meet Heather H. – manager of the Check `n Go Colerain Avenue location in Cincinnati, OH. When it comes to her job, Heather is all about helping customers. “My favorite part of the job is getting to know each customer and being able to help them. I see different people every day and it makes me happy when they leave with a smile,” she says.
For more than eight years, Heather has gotten to know a variety of customers – each with their own one-of-a-kind story. One customer used Check `n Go’s services to help finance and pay for his wedding. “First, he came in to get a loan for the ring he bought his fiancée,” Heather recalls. “He even came in to show us how beautiful it was before he gave it to her.” Later he came in to apply for a refinancing that helped pay for the wedding and honeymoon.
Another longtime customer was a kidney patient who had been on dialysis for 17 years. One day when he came in to pay off a loan, he shared the news that he was getting a kidney transplant the following week. “I was so excited for him that we both cried,” Heather says. “He stops in every once in a while to let me know how he’s doing.”
“I have another customer who’s going to come in and refinance so she can rent a cheaper but better house than she’s living in now. She’s excited to start saving money and live in a better neighborhood,” Heather adds. “We even helped one customer when her pet bunny needed surgery and she didn’t have the funds to cover it. She constantly thanked us and always showed us pictures of her little furry friend.”
Heather’s track record of building long-term relationships with the people she serves leads to an important question: Why do customers keep coming back? “I think our customers like how easy and convenient our services are,” she responds. “I try to pay attention to their wants and needs, and try to remember their name as they walk in the door. We make sure to set expectations on the front end and have all their questions answered before they leave.”
For Heather, that level of caring and attention goes hand-in-hand with Check `n Go’s philosophy of being there when customers need a financial solution. “We’ve helped with vacations, funerals, school shopping, and consolidating bills,” she explains. “Honestly, there are so many success stories where our services have helped someone. I love it when we can help.”