Some folks just have a knack for serving others. Crystal C., who works at the Check `n Go in Cedar City, Utah, is one of those people.
Come September, it will be five years since Crystal joined the Check `n Go team. “The [financial] industry was new to me,” Crystal says about her first days. “I worked in the medical industry before.”
One of the things Crystal liked best about her new workplace was the relationships she formed with the people she served. “You get to know your customers and you’re seeing them at least once a month or once every two weeks,” she says.
Why are Check `n Go customers so loyal? “I think our loans are really beneficial and that we offer some of the best out there,” she explains. “It allows us to maintain that customer relationship and keep them as returning customers.”
Within a year of starting as a customer service representative, she was promoted to store manager. Crystal says she has the same mission as before: “Maintaining customer loans and making sure we’re here to meet their financial needs.”
Though she has more varied responsibilities as a manager, Crystal still gets a lot of personal satisfaction from helping Check `n Go customers make ends meet. “Being able to help people get their checks cashed when nobody else can – they’re so relieved!” she says. “You can really see in their faces that their worries are being taken away.”
Crystal likes to share one customer story in particular. A man was in desperate need of some extra cash to travel to his daughter’s wedding in a city a couple of states away. Crystal’s staff was able to help him and the man made the trip.
“When he came back in,” she recalls, “he had pictures [of the wedding] on his phone that he showed to us. He was very proud and just very excited that he was able to spend that day with her.”
That’s what I like about [working] here,” Crystal adds. “I get to see him and ask about his daughter. I feel like I almost know her. He was very grateful and it was short-notice. It was unexpected and he wouldn’t have been able to go out there if we didn’t give him the loan.”
The man’s story is exceptional, but for Crystal it’s just another example of why she loves working at Check `n Go. “It makes me feel really good that I’m doing something that helps people, and that I’m definitely part of something that works and helps people out. I feel proud to be able to have the job that I do.”