Zac* called his local Check `n Go in a panic. He was already paying off one loan with Check `n Go, and now he needed more money – in the worst way. He had just found out that his kids and their mother were being evicted from their home. His ex hadn’t told him that she was getting behind on bills.
“He asked about taking out a second loan with us,” recalls Keira G., who was the store manager at the time. “After reviewing Zac’s account, I found out he was eligible to refinance with a cash paydown, where he could take what he still owed and roll it into a new loan.”
When Zac came into the store to further discuss his options, Keira could tell he was still upset. “He told me he didn’t think he would be approved for enough money,” she says. “Once his approval amounts were shown, he was in tears. He broke down and told me about his situation. I was able to get him approved for enough money to catch up on the rent and get the kids some groceries.”
After talking a little more, Keira suggested that Zac put the money on a Netspend Prepaid Mastercard® and helped Zac sign up to have some of his paycheck directly deposited to the card each payday. It gives him peace of mind, knowing he can easily use the Netspend card to help make sure his kids have what they need.
Keira adds, “When we were finished, he asked if he could give me a hug. I came from behind the counter, walked him to the door and gladly accepted his hug.”
Keira was recently promoted from Store Manager to District Director of Operations in her area. “I love being able to help people when they’re struggling,” she says.
*The customer’s name has been changed to protect his privacy.