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Check `n Go Customer Experience
Find out how Check ‘n Go is going beyond loan products to give back to the community and help folks like you.

How Thoughtful Answers Made the Difference

How Thoughtful Answers Made the Difference

Understanding and empathy—they are musts in every relationship. At Check `n Go, we pride ourselves on being compassionate and considerate listeners to our customers. Check `n Go  employee Laiza Stroud recently lent an ear to her customer,…
How Check `n Go Helped One Dad Come to the Rescue

How Check `n Go Helped One Dad Come to the Rescue

Zac* called his local Check `n Go in a panic. He was already paying off one loan with Check `n Go, and now he needed more money – in the worst way. He had just found out that his kids and their mother were being evicted from their home.…
employee spotlight

The Choice Loan™ Gets a Mom Back on Track

When debt gets out of hand, it can seem like living in a hamster wheel—taking one loan to pay off another, and never catching up. For Check `n Go associates, helping customers get a better sense of control in their finances is a core value.…
man and kitty

A Hero for Tiger the Kitten

The newborn kitten really needed a hero. Abandoned in a dumpster at a California apartment complex, it was too tiny to climb out or fend for itself. Just in the nick of time, the hero it needed showed up. David E. was an animal lover who…
Lisa M.: A Friend in Times of Need

Lisa M.: A Friend in Times of Need

At Check `n Go, we strive to treat our customers the way we would want to be treated. When we take the time to get to know our customers, we often become more than just a lender. We become a friend in times of need. Check `n Go associate Lisa…
The Extra Mile Makes the Difference

The Extra Mile Makes the Difference

Going the extra mile is what we do at Check `n Go. When a customer wrote in to tell us about her experience with Check `n Go Associate Phil Stegall in Oklahoma, we knew it was one we had to share. When Jane* came to Check `n Go in need of a…
Making the Most of a Bad Situation

Making the Most of a Bad Situation

When life takes a wrong turn, it’s easy to lose hope. Sometimes just listening to a customer and understanding their needs can be all it takes to turn someone’s unlucky streak into a step toward happier times. Courtney P., an associate at…
Why People Come Back To Check `n Go

Why People Come Back to Check `n Go: Laura’s Story

“A year and a half ago, a customer with a big personality came into our location to apply for an installment loan,” recalls Tamika, a customer service rep in our Simpsonville, South Carolina store. “I’ll call the customer Laura.”* Laura…

A Relationship Built on Trust

The first requirement of any relationship is trust. That’s true in life – and it’s a founding principle of everything we do at Check `n Go. Take a look at this story from Hannah Rodriguez, a Check `n Go store manager in Skokie, Illinois. When…
A Move In The Right Direction With Payments

A Move In The Right Direction With Payments

Sometimes, just taking the first courageous step to ask for help is all it takes to make a positive change. Just read this story from Erika Sackett, a Check `n Go associate, who is never afraid to go the extra mile for her customers. “Our…
how-check-n-go-helped-one-person-out-of-a-very-tight-spot

How Check `n Go helped one person out of a very tight spot.

T. Smith was in a bad spot financially and needed help in a hurry. The situation was so tight that T. was on the verge of “panicking.” Then T. decided to apply for a loan at Check `n Go, and everything turned out fine. Here’s how T. described…