Check `n Go Customer Experience

Find out how Check ‘n Go is going beyond loan products to give back to the community and help folks like you.

Lisa M.: A Friend in Times of Need

Lisa M.: A Friend in Times of Need

At Check `n Go, we strive to treat our customers the way we would want to be treated. When we take the time to get to know our customers, we often become more than just a lender. We become a friend in times of need. Check `n Go associate Lisa…
The Extra Mile Makes the Difference

The Extra Mile Makes the Difference

Going the extra mile is what we do at Check `n Go. When a customer wrote in to tell us about her experience with Check `n Go Associate Phil Stegall in Oklahoma, we knew it was one we had to share.When Jane* came to Check `n Go in need of…
Making the Most of a Bad Situation

Making the Most of a Bad Situation

When life takes a wrong turn, it’s easy to lose hope. Sometimes just listening to a customer and understanding their needs can be all it takes to turn someone’s unlucky streak into a step toward happier times. Courtney P., an associate at…
Why People Come Back To Check `n Go

Why People Come Back to Check `n Go: Laura’s Story

“A year and a half ago, a customer with a big personality came into our location to apply for an installment loan,” recalls Tamika, a customer service rep in our Simpsonville, South Carolina store. “I’ll call the customer Laura.”*Laura…

A Relationship Built on Trust

The first requirement of any relationship is trust. That’s true in life – and it’s a founding principle of everything we do at Check `n Go. Take a look at this story from Hannah Rodriguez, a Check `n Go store manager in Skokie, Illinois.When…

The People of Check `n Go: Team Oceanside

Ivette, the manager of our Check `n Go location in Oceanside, CA, has an opinion about why customers keep coming back. “Friendly, personalized service,” she says without hesitation.Each day at Oceanside begins with the process of making…

The People of Check `n Go: Team Murrieta

Our Murrieta, CA team’s “others first” approach makes customers feel comfortable and welcome. Customers come in for more than just their financial needs. They also stop by the store just to say “hi” and catch up. Store Manager Esmeralda…

The People of Check `n Go: Team Yucca Valley

The team at our Yucca Valley, CA store takes the time to talk with every customer to ensure they are meeting the customer’s individual financial needs. Store manager, Ashley, says, “It’s important that we show every customer we care.”Ashley…

The People of Check `n Go: Beth

Meet Beth, she’s been a Customer Service Representative at our online call center for over a year, and she’s already built great relationships with her customers and team. Beth enjoys being on the customer service team and says, “I love…

The People of Check `n Go: Christina

Meet Christina. She is a Customer Service Representative at our online call center. Before coming to Check `n Go, Christina was a nurse, so she’s a pro at helping people. She’s been with the company for almost two years and says, “I love…

The People of Check `n Go: Team Cathedral City

Our team in Cathedral City, CA strives to create a great experience for every customer. Store Manager, Travis, says, “We create a positive, friendly environment and go the distance for each customer.”Travis says that people come to the…

The People of Check `n Go: Team Lompoc

Our store in Lompoc, CA recalls a customer that really touched them. Mike* came into the store because he needed money to help family members that had been hospitalized after a motorcycle accident. He was approved for The Choice Loan and said…

The People of Check `n Go: Jonathan

Jonathan has been a part of our Customer Service Team since 2013. We interviewed him in 2014 and wanted to check in to see where he is now. See his 2014 interview here.Jonathan is still passionate about his job as a Customer Service Representative.…

The People of Check `n Go: Team Santa Maria

Our Check `n Go team in Santa Maria, CA wants each customer coming to their store to feel comfortable. Whether it is listening to their customers’ needs and situation or making their store feel clean and professional, they strive to make sure…

The People of Check `n Go: Cara

As a Check `n Go Customer Service Representative, each day means bringing a new solution to customers. That’s what Cara, who works at our online call center, likes best about her job. She’s nearing her one year anniversary with Check `n…

The People of Check `n Go: Holly

She’s professional.She listens without judgment.She’s a friendly face during tough times.She’s like an old family friend.Those are just a few of the things customers say about Holly, the manager of a Check `n Go store…

The People of Check `n Go: Team Bakersfield

Personal Relationships Rule at Check `n Go BakersfieldThe Bakersfield, CA Check `n Go store is staffed by a small team that has a big impact on many customers’ lives.  Veronica, the store manager, says, “You can be 100% sure that when…

The People of Check `n Go: Kim

Some people have a special talent for helping others. Kim, who works at the Check `n Go in San Bernadino, CA is one of those people.Kim joined the Check `n Go team a little over a year ago. “Everday is different, which is something I love…

The People of Check `n Go: Marisol

For Marisol, working at Check `n Go is more than just a job. As a store manager at the Check `n Go location in Riverside, California, Marisol’s normal day involves getting to know customers and creating lasting relationships.“My favorite…

The People of Check `n Go: Nicole R.

There’s an old saying that goes: When you find the job you were meant to do, you’ll know it. Nicole R. is living proof of how true that can be.Nicole works as a Customer Service Representative at the Check `n Go store in Perris, California.…

The People of Check `n Go: Jen Y.

When you’re a Check `n Go customer service representative, you never know exactly how you’ll be helping the people you serve. Take Jen Y., who works at the Check `n Go in Cedar City, Utah, for instance.One day she was helping a customer,…

The People of Check `n Go: Crystal C.

Some folks just have a knack for serving others. Crystal C., who works at the Check `n Go in Cedar City, Utah, is one of those people.Come September, it will be five years since Crystal joined the Check `n Go team. “The [financial] industry…

The People of Check `n Go: Heather H.

Meet Heather H. – manager of the Check `n Go Colerain Avenue location in Cincinnati, OH. When it comes to her job, Heather is all about helping customers. “My favorite part of the job is getting to know each customer and being able to help…
how-check-n-go-helped-one-person-out-of-a-very-tight-spot

How Check `n Go helped one person out of a very tight spot.

T. Smith was in a bad spot financially and needed help in a hurry. The situation was so tight that T. was on the verge of “panicking.” Then T. decided to apply for a loan at Check `n Go, and everything turned out fine.Here’s how T.…