Frequently Asked Questions
As a consumer, you need clear information to make an informed decision about using
any financial service. You may find the answers to these frequently-asked customer
questions helpful.
If your question isn’t included here, simply call 1-800-561-CASH to speak with an
associate 24/7, or contact us online.
Our Company and Industry
Privacy and My Account
Customer Service
Our Company and Industry
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Why should
I use Check 'n Go?
Check 'n Go provides personalized, knowledgeable customer service and competitively-priced,
hassle-free financial products backed by a network of over 1,300 stores nationwide
and convenient, secure online options. For more than a decade, our reputation for
integrity has ensured your confidentiality and security. We continually develop
new partnerships with financial service leaders to add new products and services
to meet your changing needs.
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Are all online
loan providers the same? Should I be wary of any providers?
Not all loan providers adhere to the standards and best practices of the CFSA and/or
follow state regulations properly. Be sure to ask about the standards and practices
of any financial service providers you do business with, and be sure to ask for
full disclosure of all terms and conditions. Also, consider the provider’s measures
for your security, whether online or at their store.
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Who is the
CFSA and why is it so important?
The Community Financial Services Association (CFSA) is the cash advance industry’s
national trade group. The CFSA helps to promote appropriate consumer protections,
enforce privacy and maintain exceptional professionalism. Check 'n Go is a founding
member, and Check 'n Go’s leadership serves as active participants on the Board
of Directors. Check 'n Go adheres to, and in fact helped write, the
CFSA Best Practices Guidelines, including principles
such as full disclosure, truthful advertising and encouraging consumer responsibility.
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How can I
apply for a position with Check 'n Go?
Simply go to our
Careers section, review the information
on a career with Check 'n Go, and click the link to visit our preferred partners
in recruiting:
monster.com or
careerbuilder.com, to search
for current positions using the keyword "Check 'n Go."
Privacy and My Account
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How does
Check 'n Go protect my personal information and privacy?
We respect our customers' desire for privacy in managing their personal financial
matters. We will treat your personal information accordingly. Click
Privacy Policy to learn
more. Also, we want you to know that we respect your privacy whenever we need to
contact you. If we need to call you, we will volunteer our company name only when
talking to you personally. Online, we use advanced security measures like VeriSign
and 128-bit Secure Socket Layer (SSL) encryption to protect your data.
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Why do I
need to complete all of this personal information, like Social Security Number and
direct deposit, for an online cash advance?
To help the government fight the funding of terrorism and money laundering activities,
federal law requires all financial institutions to obtain, verify and record information
that identifies each person who opens an account.
What this means for you: when you open a cash advance account, we will ask for your
name, address, date of birth, and other information that will allow us to identify
you. We may also ask you to fax your driver’s license documents.
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Is my transaction
confidential?
We respect our customers' desire for privacy in managing their personal financial
matters. The financial transaction is a confidential one between you and our company,
and we will treat your personal information accordingly. For our online products,
we use advanced security measures like VeriSign and 128-bit Secure Socket Layer
(SSL) encryption to protect your data.
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How do I
create an online username and password?
Your online username and password are established as you submit your online application.
Your username is the email address you provide when you apply for your online loan
with Check 'n Go. You can then use the email address and password when you visit
our site to check your loan application status, view loan documents or accept and
e-sign an open loan contract. To get a Check 'n Go online loan in the future, log
in using the same email address and password in order to speed the loan application
process. This feature is for online loans; it is not available for store loans.
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What do I
do if I'm a returning online customer, and I've lost my password?
Just click the
Forgot Password link at the bottom
of the “Log In to Your Account” area on the homepage and enter your email address.
We will send you an email containing a link that will return you to the page to
create your account password.
Customer Service
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What do I
do if I cannot find the answer to my question?
You can find answers to more questions in our other Frequently Asked Questions pages:
Cash Advance
Still don’t have your questions answered? Contact us!